Frequently Asked Questions
Everything you need to know about your Lofree experience.
What is the typical shipping timeframe for my order?
Orders are processed within 1-2 business days. Standard international shipping usually takes 7-15 business days, depending on your location and customs processing.
Are Lofree mechanical keyboards compatible with both Mac and Windows?
Yes, our keyboards are designed with a dual-system layout. You can easily toggle between macOS and Windows modes using a physical switch on the device.
What is your return policy for electronic products?
We offer a 7-day return policy for items in their original packaging and condition. If you experience a manufacturing defect, please contact our support team for a warranty claim.
Do you provide a warranty on your peripherals?
All Lofree hardware products come with a one-year limited warranty covering functional defects and workmanship issues under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How can I track the status of my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to our global logistics partner's portal to monitor your package in real-time.