Returns & Exchanges
At Lofree, we strive for your complete satisfaction with our designer peripherals; if you are not entirely happy with your purchase, you may return the item within 7 days of delivery for a refund or exchange. Please ensure all products are in their original packaging and pristine condition to qualify for a return.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original Lofree box, including all cables, keycap pullers, and documentation that were included in the initial shipment.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to our designated return center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing